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Multi-Tenant Hierarchy

The Organization is Ilmiya’s tenant boundary: each customer institution runs in its own Organization with its own subdomain, login page, user base, and data, isolated from every other tenant.

What it does

Section titled “What it does”

Every Organization receives a default domain of the form org-slug.myilmiya.com, assigned by Ilmiya (for example, bahaji.myilmiya.com). The Router at myilmiya.com is the tenant-resolution entry point: a user types their school or organization name, the Router validates in real time that it exists (a green checkmark confirms a match), and on Next redirects to that organization’s login page at org-slug.myilmiya.com/login. After login, role determines the landing portal — students land in Campus, parents and guardians in Portal.

Inside the tenant, Ilmiya documents five organizational functions: Home (the dashboard, a real-time overview of activities, goals, and progress), People (roles, hierarchies, and responsibilities), Engage (internal and external communication channels), Analytics (performance measurement), and Admin (policies, security, and high-level control).

The tenant’s population covers Staff, Students, Guardians, and Families, managed through the People portal — Ilmiya’s Student Information System module. Staff hold one of three roles: Admin (full system control including staff management and settings), Staff (operational access), or Member (limited access for specialized or support roles).

Below the Organization, Spaces are the grouping unit: virtual classrooms or groups used to organize students, subjects, and teams. The Roster is the administrator dashboard for viewing and managing users across organizations or spaces, including last-login tracking. Labels are colour-coded tags applied to students, tasks, and spaces for categorization and filtering. Logs record every user action in the tenant for audit.

Key objects

Section titled “Key objects”
ObjectDefinition
OrganizationThe customer tenant; owns a default org-slug.myilmiya.com domain
Tenant IDUnique identifier for the organization; cannot be changed
Tenant RegionCountry of registration; used for compliance and localization
SpaceVirtual classroom or group under the organization
RosterDashboard of users across organizations or spaces, with last-login data
LabelColour-coded tag for students, tasks, and spaces
Staff roleAdmin (full control), Staff (operational), or Member (limited)
Log entryAudit record: user, resource, action, timestamp, and IP address

Configuration

Section titled “Configuration”

Organization-level settings live in Admin Panel → Settings. Org Info holds the Organization Name used for identification across the platform. Tenant Info holds the Tenant ID (read-only), the Tenant Domain (may be adjustable), and the Tenant Region.

Domains: the default domain is assigned automatically; one or multiple custom domains can be added and verified through DNS TXT records — see Integrations for the flow.

Staff: new members are invited by email from the Staff panel; profiles support role changes, detail updates, workspace reassignment, and removal.

Spaces: created with a name and icon; each space’s actions menu offers Edit, Add Student, Add Label, Archive, and Remove.

Logs: searchable and filterable by user, resource, action, and timestamp; downloadable as PDF for audits.

Constraints and edge cases

Section titled “Constraints and edge cases”
  • The Tenant ID cannot be changed.
  • The Router rejects Next without a validated organization; users who already know their direct URL can skip the Router entirely and bookmark org-slug.myilmiya.com.
  • Staff removal is permanent and Admin-only; transfer data and responsibilities first. Some configurations allow suspension instead of full deletion.
  • Space deletion is permanent and may impact linked tasks or workflows; only admins or space owners can delete. Archive disables a space without losing its data.
  • Custom-domain DNS propagation can take up to 48 hours, though it typically resolves within minutes to a few hours.
  • Logs capture every action — account creation, modification, logins — with timestamp, IP address, and live location details.

Works with

Section titled “Works with”